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Wallboard
Live Reporting
When you can’t see who’s available, or why calls are going unanswered, it’s easy for service levels to slip. That’s where Wallboard comes in.

Wallboard gives you a clear, real-time view of your team’s availability and call traffic. It’s browser-based, easy to use, and designed to help you stay ahead when things get busy. With the right insights at your fingertips, you can keep communication flowing, make faster decisions, and give customers the experience they expect.

Because when you're in control of the numbers, you're in control of the outcome.
Real-Time Insights, Clear Results
real-time reporting
Stay in control of your team’s performance.
rich media content
Choose from multiple block types to fit your needs.
customizable
Match layouts to your company’s branding and team needs.
clear visibility
See every agent’s status in real time.
alert on exceeding thresholds
Get notified instantly when limits are exceeded.
scalable
Works on anything from mobile devices to large screens.
Wallboard on location
Let's say you have employees on a customer service team working in the same room, handling first-line communications, and you want to gain insight on the number of waiting customers in the queue. Or, you want to know how many calls have already been handled and give the team a boost when they've met their target. Then Wallboard is the perfect solution to translate information from the communication platform into real-time numbers via a browser. The flexible layout allows you to display different sources of information from the Internet.
Use on smartphone
Wallboard can also be used on your smartphone. Because our Wallboard displays all the information you want through a browser, you can view real-time information on your smartphone. The responsive design automatically adapts to the screen. The application for smartphones is especially useful for team leaders, to discuss the data during meetings. But also to see the data when you are out of the office or if your team is working from home.

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  • real-time data streaming
    Wallboard connects directly to call and UC platforms, pulling live statistics with minimal latency to ensure up-to-the-second accuracy.
  • threshold-based alerting
    Configurable rules let you trigger visual or audible alerts when KPIs exceed defined thresholds, ensuring SLA adherence.
  • API-driven content blocks
    Data is presented through modular blocks that consume APIs or data feeds—enabling integration with multiple UC, CRM, or BI systems.
  • multi-screen & responsive rendering
    Wallboard auto-scales layouts across devices, from small displays to large video walls, using a responsive rendering engine.
  • secure cloud & on-prem deployment
    Supports both SaaS delivery and on-premises installation, giving flexibility to meet IT and compliance requirements.
  • role-based access control
    Administrators can define who can configure, edit, or view specific wallboards, ensuring secure operations at scale.
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