Wallboard
Live Reporting
Live Reporting
When you can’t see who’s available—or why calls are going unanswered—it’s easy for service levels to slip. That’s where Wallboard comes in.
Wallboard gives you a clear, real-time view of your team’s availability and call traffic. It’s browser-based, easy to use, and designed to help you stay ahead when things get busy. With the right insights at your fingertips, you can keep communication flowing, make faster decisions, and give customers the experience they expect.
Because when you're in control of the numbers, you're in control of the outcome.
Wallboard gives you a clear, real-time view of your team’s availability and call traffic. It’s browser-based, easy to use, and designed to help you stay ahead when things get busy. With the right insights at your fingertips, you can keep communication flowing, make faster decisions, and give customers the experience they expect.
Because when you're in control of the numbers, you're in control of the outcome.
Key features
With Wallboard, you can access real-time and daily data visualizations for your Automatic Call Distribution (ACD) and back-office hunt groups directly through your web browser. This provides you with valuable insights into the performance of your customer contact groups.
Our solution offers flexibility when it comes to designing your wallboard. You can choose from pre-designed templates or create your own layout according to your specific needs. The intuitive interface allows you to easily select key performance indicators and incorporate additional elements such as websites, videos, or other media content. Save your customized wallboard for future use.
With extensive customization options, you can easily configure the system to reflect your specific workflows, ensuring a solution that perfectly aligns with your organization's goals. Stand out from the competition and create a truly personalized experience for your customers.
We understand that different organizations have unique preferences for software deployment. That's why Wallboard is available as a Software-as-a-Service (SaaS) solution or for on-premise installation. Our plug-in data connectors facilitate seamless integration with leading communication platforms such as Mitel, Avaya, Unify, and Connecsy attendant, allowing you to monitor performance effortlessly. Additionally, by integrating Pridis Florin, you gain access to comprehensive historical reports to support your decision-making process.
With Wallboard, you can access real-time and daily data visualizations for your Automatic Call Distribution (ACD) and back-office hunt groups directly through your web browser. This provides you with valuable insights into the performance of your customer contact groups.
Our solution offers flexibility when it comes to designing your wallboard. You can choose from pre-designed templates or create your own layout according to your specific needs. The intuitive interface allows you to easily select key performance indicators and incorporate additional elements such as websites, videos, or other media content. Save your customized wallboard for future use.
Wallboard seamlessly adapts to various screen sizes, ensuring optimal visibility on any device, including mobile phones and tablets. The flexible grid system enables precise and compact designs, maximizing the use of available screen space.
We understand that different organizations have unique preferences for software deployment. That's why Wallboard is available as a Software-as-a-Service (SaaS) solution or for on-premise installation. Our plug-in data connectors facilitate seamless integration with leading communication platforms such as Mitel, Avaya, Unify, and Connecsy attendant, allowing you to monitor performance effortlessly. Additionally, by integrating Pridis Florin, you gain access to comprehensive historical reports to support your decision-making process.
With Wallboard, you can access real-time and daily data visualizations for your Automatic Call Distribution (ACD) and back-office hunt groups directly through your web browser. This provides you with valuable insights into the performance of your customer contact groups.
Our solution offers flexibility when it comes to designing your wallboard. You can choose from pre-designed templates or create your own layout according to your specific needs. The intuitive interface allows you to easily select key performance indicators and incorporate additional elements such as websites, videos, or other media content. Save your customized wallboard for future use.
Wallboard seamlessly adapts to various screen sizes, ensuring optimal visibility on any device, including mobile phones and tablets. The flexible grid system enables precise and compact designs, maximizing the use of available screen space.
We understand that different organizations have unique preferences for software deployment. That's why Wallboard is available as a Software-as-a-Service (SaaS) solution or for on-premise installation. Our plug-in data connectors facilitate seamless integration with leading communication platforms such as Mitel, Avaya, Unify, and Connecsy attendant, allowing you to monitor performance effortlessly. Additionally, by integrating Pridis Florin, you gain access to comprehensive historical reports to support your decision-making process.
Wallboard on location
Let's say you have employees on a customer service team working in the same room, handling first-line communications, and you want to gain insight on the number of waiting customers in the queue. Or, you want to know how many calls have already been handled and give the team a boost when they've met their target. Then Wallboard™ is the perfect solution to translate information from the communication platform into real-time numbers via a browser. The flexible layout allows you to display different sources of information from the Internet.
Use on smartphone
Wallboard can also be used on your smartphone. Because our Wallboard displays all the information you want through a browser, you can view real-time information on your smartphone. The responsive design automatically adapts to the screen. The application for smartphones is especially useful for team leaders, to discuss the data during meetings. But also to see the data when you are out of the office or if your team is working from home.
Get your questions answered!
Wallboard is available on a web browser. Each layout contains boxes that display key performance indicators, agent lists, RSS feeds, or media as panels. You can drag and drop panels on the wallboard to optimize the visual information. You can filter statistic and agent panels by selecting the groups and agents you want to monitor.
Real-time performance statistics
Rich media content
View every agent state
Multiple group statistics
Web based display
Alerting on exceeding thresholds
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