Live Reporting Tool for Business Communication

Failing to answer customer calls promptly or without understanding the underlying reasons can lead to a decline in customer satisfaction. At Pridis, we recognize the importance of having a clear overview of available agents and being able to anticipate and respond to sudden increases in call traffic. To address these challenges and optimize your business processes, we have developed Wallboard, a user-friendly, browser-based solution that puts you in control.

By leveraging Wallboard, you can empower your business to ensure continuity and real-time communication between customers and employees. Gain valuable insights, make informed decisions, and enhance customer satisfaction by keeping a close eye on key metrics and performance indicators. With Wallboard, you're in control of your customer contact operations like never before.

Failing to answer customer calls promptly or without understanding the underlying reasons can lead to a decline in customer satisfaction. At Pridis, we recognize the importance of having a clear overview of available agents and being able to anticipate and respond to sudden increases in call traffic. To address these challenges and optimize your business processes, we have developed Wallboard, a user-friendly, browser-based solution that puts you in control.

By leveraging Wallboard, you can empower your business to ensure continuity and real-time communication between customers and employees. Gain valuable insights, make informed decisions, and enhance customer satisfaction by keeping a close eye on key metrics and performance indicators. With Wallboard, you're in control of your customer contact operations like never before.

Failing to answer customer calls promptly or without understanding the underlying reasons can lead to a decline in customer satisfaction. At Pridis, we recognize the importance of having a clear overview of available agents and being able to anticipate and respond to sudden increases in call traffic. To address these challenges and optimize your business processes, we have developed Wallboard, a user-friendly, browser-based solution that puts you in control.

By leveraging Wallboard, you can empower your business to ensure continuity and real-time communication between customers and employees. Gain valuable insights, make informed decisions, and enhance customer satisfaction by keeping a close eye on key metrics and performance indicators. With Wallboard, you're in control of your customer contact operations like never before.

Real-time data on business communication performances

Key features

Wallboard on location

Let's say you have employees on a customer service team working in the same room, handling first-line communications, and you want to gain insight on the number of waiting customers in the queue. Or, you want to know how many calls have already been handled and give the team a boost when they've met their target. Then Wallboard™ is the perfect solution to translate information from the communication platform into real-time numbers via a browser. The flexible layout allows you to display different sources of information from the Internet.

Use on smartphone

Wallboard can also be used on your smartphone. Because our Wallboard displays all the information you want through a browser, you can view real-time information on your smartphone. The responsive design automatically adapts to the screen. The application for smartphones is especially useful for team leaders, to discuss the data during meetings. But also to see the data when you are out of the office or if your team is working from home.

Get your questions answered!

Wallboard is available on a web browser. Each layout contains boxes that display key performance indicators, agent lists, RSS feeds, or media as panels. You can drag and drop panels on the wallboard to optimize the visual information. You can filter statistic and agent panels by selecting the groups and agents you want to monitor.

Real-time performance statistics

Rich media content

View every agent state

Multiple group statistics

Web based display

Alerting on exceeding thresholds