Q4, 2024: Connecsy | MS Dynamics CRM Synchronization
31st of December, 2025
Operators often need access to comprehensive contact information to provide excellent service. Our new synchronization with MS Dynamics CRM makes it easy to manage both internal and external contacts within Connecsy, enhancing the operator experience.
What is this functionality for? The new CRM synchronization feature enables operators to import external contacts from MS Dynamics CRM into Connecsy, creating a unified contact database alongside internal contacts.
With MS Dynamics CRM synchronization, operators can:
Identify External Callers: View caller details from MS Dynamics CRM during call handling.
Streamline Contact Management: Maintain a single source of truth for all contacts.
Key Highlights
CRM Integration: Easily import and manage MS Dynamics CRM contacts within Connecsy.
Caller Identification: Provide operators with detailed caller information to improve response quality.
Benefits
Improved Customer Service: Operators can respond to external calls with more context.
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!