Connecsy 3.1 to 4.2
General
- IP based console, the software communicates over LAN with the Avaya Communication manager instead of communicating over a Callmaster or 8411S, saving costs and requires less maintenance.
- Any standard or VOIP handset can be configured to be used as audio device for the console (speaker and mic).
- Support for Attendant Vectoring and Tenant Partitioning options in Avaya Communication Manager.
Reports
- Optional user log-in for Connecsy allowing you to generate seperate reports for every user.
- New Operator report displaying (among other things) Amount of times set busy, time busy, time logged on, time in call.
Administration
- User management:
- Improved lay-out for creating and editing Connecsy users.
- A password can be changed by both user or administrator.
- Ability to make user log-in mandatory.
Telephony
- Automatic status busy when closing the program.
- Multiple methods for transferring calls: automatic on-hold, consultation, dial-prompt when initiating transfer.
- Obvious status busy indicator when starting Connecsy.
- More detailed display of feature statuses in the Feature Button window.
Database
- Operator report database management and backup facilities.
Operators
- User preferences, this gives individual users the ability to set ringtones and display settings when logging into Connecsy.