Software-Releases

Q2, 2025: Connecsy | Call Monitoring for Supervisors

30th of June, 2025

ONLY FOR TEAMS NATIVE



Supervisors now have more control and visibility than ever—Call Monitoring is live in the Connecsy Admin Portal! From the Supervisor Dashboard, you can view all active calls per attendant and start monitoring with a single click.

What is this functionality for?

Call Monitoring, now available in the Supervisor Dashboard within the Admin Portal, allows supervisors to listen in on ongoing calls, provide immediate feedback, and ensure a consistent level of service across the team. It improves coaching opportunities, supports compliance, and enhances the customer experience.

With this functionality, users can:

  • Monitor Live Calls: View active calls per attendant and listen in with one click.
  • Support in Real Time: Offer live coaching or step in when needed.
  • Maintain Quality: Ensure service levels and communication standards are met.

Key Highlights

  • One-Click Monitoring: No complex steps—just select a call and start monitoring.
  • Full Visibility: See all active calls happening across queues.
  • Live Coaching: Provide in-the-moment feedback while the call is happening.

Benefits

  • Better Service Quality: Quickly catch and correct issues before they escalate.
  • Faster Training: Help new attendants get up to speed with real-time guidance.
  • Improved Oversight: Stay in control of service levels and team performance.

If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!

Pridis

Huis ter Heideweg 56A

3705 LZ Zeist

The Netherlands

+31 85 008 29

support@pridis.com

www.pridis.com

Connecsy™