31st of March, 2025
Connecsy now includes a Smart Call Blocking feature, giving operators better control over incoming calls. This option automatically blocks new calls when an operator has calls on hold or is performing an announced transfer, allowing them to complete tasks without interruptions. The result? A smoother workflow, reduced stress, and a better experience for both operators and callers.
What is this functionality for?
This feature helps operators manage high call volumes more effectively by preventing new calls from coming in during critical call-handling moments. It ensures that transfers are completed smoothly before the next call is received.
With this functionality, operators can:
What is this functionality for?
This feature helps operators manage high call volumes more effectively by preventing new calls from coming in during critical call-handling moments. It ensures that transfers are completed smoothly before the next call is received.
With this functionality, operators can:
- Prevent Interruptions: Block incoming calls while on hold or during an announced transfer.
- Enhance Focus: Reduce stress by maintaining better control over call flow.
Key Highlights
- Call Blocking Automation: Ensures operators are not overwhelmed by incoming calls.
- Improved Workflow: Allows smoother and more efficient call transfers.
Benefits
- Less Disruption: Keeps call handling focused and stress-free.
- Better Caller Experience: Ensures seamless and professional interactions.
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!
Pridis
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support@pridis.com
www.pridis.com