The dashboard offers the following items for an administrator supervisor:
- Reporting: Opens the reporting panel. This button is only visible for users in a supervisor or administrator role.
- Email Templates: allows you to create or modify email- and chat templates.
- User Management: allows you to create or modify application users.
- Queue Management: allows you to create or modify queues for incoming calls.
- Calendar Management: allows you to create or modify call queue calendars.
- Task Scheduler: allows you to create or modify scheduled task.
- Import Directory Data: allows you to import directory data from text file.
- Export Directory Data: allows you to save directory data into a text file.