19th of September, 2024
We are excited to introduce a new feature that allows you to activate call recording directly on the Queues page. Once enabled, you can record conversations in queues and access these recordings from the Recording page, where you can either listen to or download them for future reference.
What is this functionality for?
This feature enables you to capture and store conversations that occur within queues. Whether for quality control, training, or record-keeping purposes, you can now easily manage and access recordings at any time. Recordings are securely stored and available for playback or download when needed.
What is this functionality for?
This feature enables you to capture and store conversations that occur within queues. Whether for quality control, training, or record-keeping purposes, you can now easily manage and access recordings at any time. Recordings are securely stored and available for playback or download when needed.
Key Highlights:
- Queue Call Recording: Record conversations that take place within queues by enabling this feature.
- Playback and Download: Access recorded calls on the Recording page, with options to listen or download.
- Centralized Management: Manage all queue recordings in one place for easy retrieval and review.
Benefits:
- Improved Quality Assurance: Monitor and review calls for training, customer service, or compliance purposes.
- Easy Access and Retrieval: Listen to or download recordings anytime from the Recording page.
- Enhanced Record-Keeping: Maintain a secure archive of conversations for future reference or audits.
This new call recording feature provides you with greater control and insight into your queue conversations, improving overall call management and quality assurance.
Pridis
Huis ter Heideweg 56A
3705 LZ Zeist
The Netherlands
+31 85 008 29
support@pridis.com
www.pridis.com