Start MS Teams chat session
To open a new chat conversation select a contact entry in the directory or favorites panel and press the chat icon. This will open the list of chat templates.
Note: the chat icon is only enabled when the selected contact entry has an email address defined.
Selecting a named template will use the title for the conversation and sends the body text as a first message in the conversation.
You can have multiple active conversations open. The conversations will show up side-by-side in the chat panel. Each conversation will have its own tab button. To close a conversation press the (x) icon in the right corner of the tab.
When the chat recipient answers the message the chat conversation tab will start glowing to indicate a new chat message has arrived. The glowing will disappear when you select the conversation.
Note: This feature is only available with a valid license and with Microsoft Teams being configured.
Start chat session between attendants
To open a new chat conversation towards another attendant right-click on the attendant icon and select "Start Chat Session" command.
Note: This feature is only available when the chat connector has been configured on the attendant server.