Connecsy 2.1 to 2.5
General
- Expanded language options for: Dutch, German, English, French, Spanish, Italian, Danish, Swedish and Norse.
- Performance reports of operators and receptionist availability.
- E-mail messages to improve reachability: the ability to set-up an e-mail message from a template to a person selected from the directory, other templates are available.
- Connection with Outlook Schedule to check calendars and availability of employees, for instance, to be able to see when they return from a meeting and are available again.
- Extended employee database with profile picture.
Reports
- Optional user log-in for Connecsy allowing you to generate seperate reports for every user.
- New Operator report displaying (among other things) Amount of times set busy, time busy, time logged on, time in call.
Administration
- User management:
- Improved lay-out for creating and editing Connecsy users.
- A password can be changed by both user and administrator.
- Ability to make user log-in mandatory.
Telephony
- Definity Attendant Positioning support.
- Automatic status busy when closing the program.
- Multiple methods for transferring calls: automatic on-hold, consultation, dial-prompt when initiating transfer.
- Obvious status busy indicator when starting Connecsy.
- More detailed display of feature statuses in the Feature Button window.
Database
- Optional module for importing from Active Directory to Connecsy database over LDAP.
- Optional module for voice recording.
- Ability to install the Connecsy Database on a centralized server, allowing the Connecsy client’s to use the same database. Every client is able to manage the database.
- Quick and powerful database optimized for looking up internal and external phone numbers and contact information, pager and mobile information.
- Instant Busy Lamp Field (BLF) status in the database search result window.
- Operator report database management and backup facilities.
Operators
- User preferences, this gives individual users the ability to set ringtones and display settings when logging into Connecsy.