Understanding availability is critical for smooth communication and efficient call transfers. With this update, Connecsy operators can now view custom presence messages from Microsoft Teams users, offering deeper insight into user status.
What is this functionality for? This enhancement provides Connecsy operators with access to manual presence updates and custom status messages from Microsoft Teams, improving visibility into user availability and context.
With this feature, operators can:
View Custom Teams Statuses: See messages such as “Working on a deadline” directly in Connecsy.
Optimize Call Transfers: Use real-time status context to determine the best course of action.
Key Highlights
Manual Presence Updates: Includes detailed status messages from Teams users.
Contextual Visibility: Provides operators with more information to make informed decisions.
Benefits
Better Call Management: Enables more efficient call transfers with accurate status details.
Improved Collaboration: Operators can communicate more effectively based on user availability.
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!