Supervisors now have real-time visibility into agent activity across both RingCentral and Microsoft Teams. This new feature makes it easier to track availability, monitor ongoing conversations, and manage staffing decisions effectively.
What is this functionality for?
Supervisor Agent States give team leads and supervisors instant insight into agent status, showing who is available, who is on a call, and what’s happening across the team at a glance.
With this functionality, users can:
Monitor live agent availability
See which agents are currently handling calls
Track the status of ongoing conversations
Key Highlights
Real-time view across RingCentral and Teams
Instant access to agent status
Clear visibility for better oversight
Benefits
Smarter staffing decisions
Improved efficiency in daily operations
Greater control over call center performance
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!