30th of September, 2025
Supervisors now have real-time visibility into agent activity across both RingCentral and Microsoft Teams. This new feature makes it easier to track availability, monitor ongoing conversations, and manage staffing decisions effectively.
What is this functionality for?
Supervisor Agent States give team leads and supervisors instant insight into agent status, showing who is available, who is on a call, and what’s happening across the team at a glance.
With this functionality, users can:
- Monitor live agent availability
- See which agents are currently handling calls
- Track the status of ongoing conversations
Key Highlights
- Real-time view across RingCentral and Teams
- Instant access to agent status
- Clear visibility for better oversight
Benefits
- Smarter staffing decisions
- Improved efficiency in daily operations
- Greater control over call center performance
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!
Pridis
Huis ter Heideweg 56A
3705 LZ Zeist
The Netherlands
+31 85 008 29
support@pridis.com
www.pridis.com