For each attendant a call status icon is displayed. The color of the icon will indicate the attendant status:
- Green: Attendant is available and will get calls from the call queue
- Red: Attend is busy and will not get any calls from the queue offered.
When right-clicking the attendant icon it is possible to:
- Use the phone number to initiate a new call or set the transfer destination.
- Initiate a new chat conversation (when configured), see Chat.
Also the attendant icon can be dropped on My Workspace top initiate a new call or call transfer.