The main screen of Connecsy Enterprise consist of different panels, each having their own function and tasks. When logging in as administrative mode the main screen only shows the dashboard but no panels.
On the right side a fly-in menu can be opened by moving the mouse pointer to the right side of the application, or by clicking. The fly-in menu offers access to:
Regular user with ExtensionWhen you initially login to the application as a regular user with an extension the main screen will look like:
The main application screen has the following panels:
- Dynamic workspace
The top region is used to show a number of elements, whereas elements may not always be visible.
- Logged-in user
- Entry box for direct dial
- Queue Status - The queue status panel shows the actual number of incoming unanswered calls in the queue. For supervisors it also allows to change the queue status.
In the right-lower corner the menu button provides access to functions similar to the My Settings panel, such as log out and reset panels. The following chapters of this manual describe the different components and their functions and tasks in more detail.