Manuals

User manual - Connecsy | Enterprise™ #4.1 Reporting

Connecsy Enterprise provides integrated reporting on attendants, queues, and calls details.
Reporting is started by clicking the reports icon on the dashboard or from the fly-in menu. This will open the reporting panel in which you can select the report and provide the report parameters.

Note that the reports are only visible for certain user roles. By default the reports are only visible to administrators and supervisors.

The following reports are provided:
  • Abandoned calls while in queue
  • Call statistics per attendant
  • Time based call statistics per attendant
  • Call history detail
  • Number of calls per queue
  • User Sessions

Abandoned Calls while in Queue
The abandoned calls while in queue report shows the queues and the amount of callers that have left while in queue.

Call History Detail
This report shows the call details within each queue from the given start date. It also display the call duration and the status, as well as the call note.

Number of Calls per Queue
Display the number of calls per queue between the start- and end date.

User Sessions
This report shows the details for each attendant user session between the start- and end date and for the selected attendants. It displays the session duration and the time spent in call.

Printing or Exporting a Report
The report can be exported to file in various formats such as PDF or Excel by:
  • Select and generate the report
  • Click the Export / Save As dropdown button and select the required output format. This will bring up a save file dialog where you can enter the required filename and storage location.
  • Press save to store the file on the specified location.

Call Statistics per Attendant


The report "Call Statistics per Attendant" displays the incoming call statistics per individual attendant and queue within the specified startdate and enddate.
Input Parameters: Startdate, Enddate.
The report displays the following information:

Time-based Call Statistics per Attendant


The report "Time-based Call Statistics per attendant" displays the incoming call statistics per individual attendant and hourly interval.
Input Parameters:

The report displays the following information:


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