30th of June, 2025
We’ve made it easier to visually identify your contacts!
By default, contact avatars are now automatically generated using the initials of the person’s first and last name, or the first letter of the company name.
Now you can override these defaults by uploading custom profile images through the Entra ID import process.
By default, contact avatars are now automatically generated using the initials of the person’s first and last name, or the first letter of the company name.
Now you can override these defaults by uploading custom profile images through the Entra ID import process.
What is this functionality for?
This feature makes contact avatars more recognizable and consistent by default, while still allowing flexibility to use custom images when needed.
With this functionality, users can:
- See Clear Avatars: Automatically generated from names or company names.
- Upload Custom Images: Override default avatars via Entra ID import.
Key Highlights
- Automatic Avatar Generation: Less setup, more consistency.
- Flexible Customization: Upload your own images anytime.
Benefits
- Improved Contact Recognition: Quickly identify contacts at a glance.
- Simplified Contact Management: Easier to maintain personalized profiles.
- Better Service Quality: Quickly catch and correct issues before they escalate.
- Faster Training: Help new attendants get up to speed with real-time guidance.
- Improved Oversight: Stay in control of service levels and team performance.
If you have any questions or need help, don’t hesitate to get in touch with our team! You can reach us at support@pridis.com for any technical queries or sales@pridis.com for sales information. We’re always happy to assist you!
Pridis
Huis ter Heideweg 56A
3705 LZ Zeist
The Netherlands
+31 85 008 29
support@pridis.com
www.pridis.com