Q2, 2024: Connecsy | Voicemail Transfer

_{1st of June, 2024}
Addition for RingCentral-based platforms.

We are excited to introduce a new feature in Connecsy for RingCentral platforms: Voicemail Transfer.

Call transfer, the act of redirecting a call from one extension to another, is a key functionality within Connecsy. In specific cases, the attendant may need to transfer the caller directly to the voicemail of a person or group. To streamline this process, we have added a dedicated Voicemail button to the workspace and contact number selection interface.

This new button allows attendants to transfer callers directly to the voicemail of the selected contact, enhancing efficiency and improving caller experience.

Key Highlights:

Enhanced Call Transfer: Easily transfer calls from one extension to another.
Direct Voicemail Transfer: Transfer callers directly to the voicemail of a person or group with a single click.
New Voicemail Button: A dedicated Voicemail button has been added to the workspace and contact number selection interface.

Benefits:

Improved Efficiency: Simplifies the process of directing calls to voicemails, saving time for attendants and ensuring calls are handled promptly.
Better Caller Experience: Callers can be transferred to the appropriate voicemail without unnecessary wait times or redirections.
Seamless Integration: Fully integrated within the Connecsy interface, ensuring a smooth and intuitive user experience.

Try out the new Voicemail Transfer feature today and experience seamless call handling with Connecsy!

Pridis

Huis ter Heideweg 56A

3705 LZ Zeist

The Netherlands

+31 85 008 29

support@pridis.com