Connecsy | Classic™ not only makes it easy to answer and forward telephone calls, but it is also a user-friendly desktop Operator Console for the Avaya Communication Manager platform.
In order to do business efficiently, you must be able to guarantee a fast response to customer queries. With Connecsy, the platform’s administration and operating functions can be implemented using a Windows computer. The Connecsy icon is displayed in the Windows taskbar. When there is incoming traffic, a pop-up screen is displayed and the other Office applications continue to run as normal. All functions for the integrated administration of calls are displayed on one screen. On the screen, the queue of incoming calls is displayed and there is also a memo field in which the telephonist can display additional customer information.
All functionality available
All functions for the integrated administration of calls are displayed on one screen. On the screen, the queue of incoming calls is displayed and there is also a memo field in which the telephonist can display additional customer information.
All data at your fingertips
Thanks to the extensive database, internal and external information such as customer data and calendar data of employees are available, also when working with Microsoft S4B, Outlook, and the Avaya Communication Manager.
From Connecsy | Classic™ reports about the telephone traffic can be derived, such as the accessibility of the organization and the performance of the operators (number of calls, call duration, login time). Detailed accessibility reporting is also possible.
By integrating the 'Avaya Communication Manager' platform with our Connecsy | Classic™ operator console, your employees are much more flexible by handling incoming business communications faster. Our team is ready to support you through the integration and troubleshoot any problems. For more information on a smooth integration, contact our support team.
Connecsy | Classic™ makes it possible to connect various third-party modules to the operator console. Among other things, it is possible to add IP Voice call recording, Microsoft S4B and Outlook out-of-office information, chat window and an extension module for Braille.
The adapted workstation for blind telephonists consists of a PC with the same Connecsy | Classic™ software that a seeing telephonist uses. Particularly the following components are adapted: A provision for the visually prepared, special software for the interaction between Connecsy | Classic™ and the Braille reader and a software-based speech synthesizer.
Get your questions answered
The desktop application is easy to install on your computer. Our team is ready to support you with all the integrations you need to run your business communication smoothly. After installation your employee are ready to go, no matter how mobile they are. Request a quote or consult right away!
Easy to use, all information displayed on one screen
Multiple operators possible
Reporting capabilities (performance and call handling statistics)
Integration with Microsoft Calendar
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"Connecsy ensures the continuity of your business"
Much more to learn!
Looking for a solution to your company’s telecommunication’s needs today can be a daunting task. Should we install a traditional PBX? Should we install a premised based VoIP system? Should we deploy a Hosted solution? Maybe a hybrid of technologies would work best. The answers to these questions depend on how your business is structured.
Single location, multi-location, home workers, mobile users all play a role in the system design process. At Pridis we specialize in telecommunication consulting, design, planning and implementation. These are essential keys to deploying a successful communication system tailored specifically to each of our customer’s specific needs. Making the right choice is critical to your company’s success. Whether it’s simply the desire to reduce your company’s current phone bill or the larger challenge of selecting the total telecommunication or workflow solution for your company, Pridis can help. Put our fifteen plus years experience to work for you.